A service level agreement (SLA) is a contract between a logistics service provider and a customer that specifies, in measurable terms, what services the logistics provider will furnish. Many customers manage their Logistics providers with an SLA.
In this free webinar, the basics of service level agreements will be presented. Topics will include: when to use an SLA, writing an SLA, the most important elements of an SLA and managing with an SLA.
Service Level Agreement Webinar
Date / Time: July 24, 2013, 1:00 pm Eastern
Duration: The webinar will last 20-30 minutes
Presenters: Joe Lynch and Chuck Intrieri
Please contact [email protected] with questions.